General Standard Terms and Conditions

Sprachschule Aktiv Frankfurt

1. General Conditions
2. Statutory right of withdrawal and special right of cancellation
3. Specific provisions for private courses, couple courses, and company courses
4. Specific provisions for group courses and intensive courses
5. Specific provisions for low number of participants
6. Specific provisions for German courses
7. Trial lessons
8. Vouchers
9. Exclusion of liability

 

1. General Provisions:

  1. By registering for a course, a contract between the client and Sprachschule Aktiv Frankfurt is concluded. Registration may take place using the online form or the written registration form of Sprachschule Aktiv Frankfurt.
  2. Registering for a course will serve as an obligation for a client to pay the full course fees before the beginning of a course. When paying in installments, the first installment is due before the beginning of the course. Payments can be made by bank transfer or in cash at all our locations.
  3. Booking a course requires a binding registration. Only once course fees have been received, the language school ‘Sprachschule Aktiv Frankfurt’ is required to carry out the course.
  4. All class hours, apart from intensive courses in a mini group, last 45 minutes. Class hours in intensive courses in a mini group last 60 minutes.
  5. Registration, cancellations and any other request have to be in writing (preferably by email – post or fax also possible) and are not accepted verbally or via the phone. Our teachers are not authorized to accept registration, cancellations or other requests.
  6. Sprachschule Aktiv Frankfurt reserves the right to book the premises for a course depending on availability.
  7. Sprachschule Aktiv Frankfurt commits to have mainly native speakers run the courses. Clients have no claim to a course taught by a particular teacher.
  8. Sprachschule Aktiv Frankfurt endeavours to design teaching material in a most satisfying matter, so as to fulfill the course participant’s requirements. However, Sprachschule Aktiv Frankfurt assumes no responsibility for not attaining a specific language level or failing exams.
  9. All prices for language courses at Sprachschule Aktiv Frankfurt exclude German turnover tax. Any costs for value added tax or turnover tax which may arise abroad must be paid by the client.

2. Statutory right of withdrawal and special right of cancellation:

  1. You are entitled to cancel this contract within fourteen (14) days without giving any reason. The deadline for cancellation shall be fourteen (14) days from the date on which the contract is concluded. To exercise your statutory right of withdrawal, you must inform us (Sprachschule Aktiv Frankfurt, info@sprachschule-aktiv-frankfurt.de, Eschersheimer Landstraße 36, 60322 Frankfurt am Main, Fax: 069/ 90 500 525. Tel: 069/ 90 500 523) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. The cancellation deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If you requested to begin the performance of service during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Model cancellation form

If you want to cancel this contract, please fill out the cancellation form below and send it back to us.

To

Sprachschule Aktiv Frankfurt

Eschersheimer Landstraße 36

60322 Frankfurt am Main

E-mail: info@sprachschule-aktiv-frankfurt.de

Fax: 069/ 90 500 525

I/ We hereby give notice that I/ We cancel my/ our contract for the supply of the following service:

………………………………………………………..

………………………………………………………..

(name of the service and price)

Name and address of consumer(s)

………………………..

………………………..

………………………..

………………………..

Date

…………………………………..

Signature of consumer(s) (only if this form is notified on paper)

  1. At the time of booking a course, a fixed period of time and/ or numbers of hours are decided upon. This applies to both private and company courses. If the course participant fails to attend or interrupts a scheduled date, he/ she has no right to claim reimbursement in form of money or substitute lessons. This does not invalidate the statutory right of withdrawal of 14 days.
  2. The client is authorized to cancel the booked coursed after the first lesson if the lesson falls short of his/ her expectations. This request must be submitted in writing no later than 24 hours after the first lesson.
  3. In exceptional cases Sprachschule Aktiv Frankfurt reserves the right to switch teachers. In such a case the client is not authorized to cancel his/ her course.
  4. The mere absence in a course does not equal to a cancellation, thus the client’s obligation to pay his/ her course fee remains.

3. Specific provisions for private, couple, and company courses:

  1. A client participating in a private, couple or company course has the opportunity to book lessons at Sprachschule Aktiv Frankfurt according to his/ her wishes. The client also may agree on suitable teaching dates with the teacher directly.
  2. Each couple course contains 24 class hours.
  3. A client participating in a private or company course may decide personally how many class hours he/ she would like to book. Booking a specified number of class hours is binding. If the client does not plan to attend the whole course he/ she has already booked and paid for, he/ she has no right to claim partial reimbursement.

 

  • A client participating in a private, couple and/ or company course may choose the location freely. In principle, for courses organized outside of school locations no travel expenses for teachers will arise. If the course location is outside the city center (city center defined by public transportation) the client has to cover the teacher’s travel expenses. These are based on the lowest-cost option of public transportation.
  • If a booked and agreed upon appointment cannot be realised, it has to be cancelled in writing 24 hours prior to the course date. If the last day of the deadline falls on a Sunday or public holiday, cancellation has to take place on the last business day by 12:00 o’clock prior to the course date. In such a case, the course date will be re-scheduled. If cancellation does not take place in time, the client has no right to re-schedule any missed lesson.
  • Booked class hours in the context of private, couple and/ or company course have to be taken within one year from invoicing. Class hours expire after one year. Sprachschule Aktiv does not make repayment for lessons not claimed.
  • After consultation with Sprachschule Aktiv Frankfurt, class hours previously paid for can be transferred to a third party. The client has to submit a written explanatory statement.

 

4. Specific provisions for group courses and intensive courses:

  1. Each group course contains 24 class hours which are taught regularly on 12 pre-defined dates. Each intensive course contains 20 class hours per week, 4 class hours a day.
  1. The starting date of all courses is set. In exceptional cases, Sprachschule Aktiv Frankfurt reserves the right to switch or change course dates. Course participants will be informed in a timely manner should any change occur.
  2. In case the minimum number of participants is not reached, Sprachschule Aktiv Frankfurt reserves the right to either change or cancel the course. In case a client disagrees with the cancellation, his/ her prepaid course fees will be reimbursed.
  3. After consulting with Sprachschule Aktiv Frankfurt, rebooking in form of changing the course can be approved in exceptional cases. The wish to rebook has to be submitted in writing no later than 5 business days before the beginning of the course. In case of the client failing to submit a written request or submitting it after the deadline, Sprachschule Aktiv Frankfurt reserves the right to reject the request.
  4. Upon completion of a course, course participants may attend a follow-up course. Each follow-up course requires new registration. Without an effective registration a place will not automatically be reserved.

5. Specific provisions for low number of participants:

  1. Provisions of §3 apply to private, couple, and company courses.
  1. In case the minimum number of participants for an intensive course (apart from German) or a group course is not reached, the affected course is offered with shorter hours. Payment terms remain the same:
    1. Intensive courses (minimum number of participants is 3) with 2 participants will be taught 2 class hours
      (60 minutes per class hour) per day.
    2. German intensive courses (minimum number of participants is 6) with 4-5 participants will be taught
      2 class hours (60 minutes per class hour) per day.
    3. Group courses (minimum number of participants is 3) with 2 participants will be taught a total of
      20 class hours (45 minutes each lesson hour).

6. Specific provisions for German courses:

  1. Sprachschule Aktiv Frankfurt helps course participants acquire a visa for the period of the booked course. In order to claim this, the client must register for a German course and pay the course fees for at least the first month.
  1. In case of a visa for a German course being refused, Sprachschule Aktiv Frankfurt reserves the right to retain EUR 100.00 for the extra administration expenses. The remaining course fees will be reimbursed. In that case the client commits himself/herself to send both the German Consulate’s notice of rejection and certificate for issuing a visa back to Sprachschule Aktiv Frankfurt at its earliest. These two documents must be submitted no later than 5 business days before the beginning of the course. This can be done by e-mail, fax or standard mail.
  2. Course participants who were granted a visa due to our certificate for issuing a visa, cannot cancel an already booked course.

7. Trial lessons:

  1. Trial lessons organised by Sprachschule Aktiv Frankfurt are free of charge and non-binding. No obligations apply if the client is dissatisfied with the trial lesson.
  1. In case of the course participant’s subsequent registering for the course, the trial lesson will be counted as a regular class hour.
  2. Regarding group intensive courses a trial lesson lasts a period of a course session.
  3. Regarding private, couple, and company courses a trial lesson lasts 45 minutes.
  4. In case of a participant registering for a free of charge trial lesson without attending the scheduled course date he/ she will be charged EUR 39.00.
  5. Cancellations for trial lessons must be submitted in writing no later than 24 hours before the scheduled course date. Sprachschule Aktiv Frankfurt will charge EUR 39.00 in case of failing to cancel in time.

 

8. Vouchers:

  1. Vouchers cannot be exchanged for cash. However, vouchers can be offset with additionally booked services. Vouchers (service vouchers) are valid for 12 months from the date they are issued. Switching to a different course is possible depending on capacity.

9. Liability

  1. Sprachschule Aktiv Frankfurt assumes no liability for damages, accidents or injuries relating to the client and theft or damage concerning the client’s belongings during the lesson or the commute to or from the premises of Sprachschule Aktiv Frankfurt.
  2. Sprachschule Aktiv Frankfurt assumes no liability for pecuniary damage caused by knowledge dissemination.

 

Frankfurt, May 2016